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RaunakShalya
Level 1
8 8 0 4
Message 191 of 205
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Guys they removed that bios update does that mean that they are working on a new update??

And if yes how long will it take....

And on top of that seeing the situation here  it's pretty ironical that how hp is know for their customer support...

EternalEntity
Level 3
45 38 0 22
Message 192 of 205
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Wish we knew what it meant but we have the same question as you @Raunak. No one knows what HP is working on.

 

But one thing I'm certain about is that HP should stop producing consumer laptops if they can't give support. I just received call from a HP customer support executive and they are just unbelievable goddammit, They don't know anything. They are just following their 9 to 5 work and to hell with customer support.

Sandstorm14
Level 3
30 29 0 12
Message 193 of 205
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Hey man any update from your side? Did the service center fixed or downgrade your bios?

 

wes_notebooks
Level 10
Level 10
1,513 1,442 152 1,071
Message 194 of 205
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A new BIOS was released to the FTP site today.  Try installing it to resolve the shutdown issue.

 

CVA info - https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108789.cva

Download - https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108789.exe

 

-wes

 

edit - I asked the mods to mark as a solution to bring more visibility to my post.


I am an HP employee.
Sandstorm14
Level 3
30 29 0 12
Message 195 of 205
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Has anyone tried this? I'll wait for someone to verify this. Won't take chances. I have successfully downgraded my bios with not the help of a HP employee. 

OlivierD
Level 1
8 6 0 1
Message 196 of 205
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Will it help with the WIFI not connecting anymore as well ?

 

Thanks.

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12356
Level 2
4 3 0 5
Message 197 of 205
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Updated from f.08 to f.10(the new BIOS just released). Been Gaming for around 2 hrs, no locking. Plus the slow charging issue also seems to be resolved. Tested Far Cry 5, GTA 5, PES 19.

BiuzFern
Level 3
20 18 0 12
Message 198 of 205
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I can confirm as well that the F.10 update fixed all my problems.

ArunabhG
Level 2
10 8 0 7
Message 199 of 205
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@Wes_notebook

 

Thank you for the update. I have installed the latest BIOS F.10 (from HP assist) and its working fine.

I have played AC-Origin for more than an hour and there is no shutting down. And as one person mentioned, the battery issue is resolved too.

My fast charging is back to normal.

I will try other games and let you know. But i think this will resolve everything now. After a month we have a resolution.

There was delay but better then replacing my motherboard and going to service center. 

Thank you HP for hearing us..!! 😄

skippp5
Level 1
13 12 0 0
Message 200 of 205
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For me after upgrade to f.10 I have Fps drop issue while playing dota 2, any other have the same issue?

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