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Photoray002
Level 15
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Message 11 of 205
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See edit above.

 

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flairue
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14 12 0 8
Message 12 of 205
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@Photoray002

 

Yes, but I deleted it because I didn't really understand what I was saying and I was nervous that I might get dragged into a discussion I don't understand lol.

 

I might try your suggestions tomorrow, since it's late night here. Thanks.

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Photoray002
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Message 13 of 205
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No worries. I'm glad you originally put that on here, details help us a lot.

 

FIRST: See if the temperature and if its getting over heated. If gaming, the CPU temps will go up and on an HP Omen, they might reach up into the high 80s. But if its going all the way up into the high 90's/100's (very bad), the bios update biffed something.

 

At that point, don't worry about turning off Hibernation, HP needs to repair the system.

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DaneWaas
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Level 2
11 9 0 6
Message 14 of 205
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I've contacted the Support Team via WhatsApp same as @flairue. They just told me to go to a service center so they can see what's the problem. I've tried explaining the problem but they kept referring me to bring my laptop to a service center.

 

And yes, I'll come back when it's fixed or got a solution for it.

For now, I'll disable my hibernate and see if its works.

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rifqii14
Level 1
9 6 0 2
Message 15 of 205
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I have the same issue after update bios to f.08

 

I tried to turn off hibernate, but  my  laptop just shut down instead of hibernate.

 

I think the main problem is F.08  BIOS, bcs on F.05 this issue doesnt exist.

 

Hope soon HP can fix it.

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Photoray002
Level 15
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Message 16 of 205
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 @rifqii14  You need to go to the HP Support link and make a warranty claim like the others. The more of you that report it, the more likely it will get noticed.

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JonSnow123
Level 2
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Message 17 of 205
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Hi there,

 

I have the same issue right now. 

 

I tried many things for downgrade the BIOS. Nothing works here. 

 

Roll back not working

Roll back by USB drive not working

Roll back with a new partition EFI not working. 

 

Well, i had a contact with Support. They can't help me. I have to return the Laptop for 15 days or wait for a new BIOS patch. 

 

I don't understand why they give us all things for downgrade if they don't give us possibility to make that.

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xBlackFox
Level 2
10 8 0 6
Message 18 of 205
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Same Issue with my HP Pavilion Gaming Laptop 15-ec0063ax, after the BIOS update my pc just suddenly locking up and hibernated while gaming.

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Photoray002
Level 15
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Message 19 of 205
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Thanks for your updates. I will make sure this thread is sent to my channels as well.

 

Those that haven't, edit your posts to include the full Model or Product number of your Pavilion. The Product number is 7 digits and can be found in the HP Support Assistant. Note that using the series number of 15-ec0xxx is not the same thing.

Thanks.

 

 

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Photoray002
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Message 20 of 205
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Did anyone notice their units are overheating before shut down?

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