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vpers
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RANDOM SHUTDOWN AFTER BIOS UPDATE

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15-ec0044ur
Microsoft Windows 10 (64-bit)

Как и многие столкнулся с перегревом! Это большая недоработка HP! выпустить настолько сырой продукт. Я сдал свой ноутбук в сервис, итог замена материнской платы!!! 2-3 недели ожидание запчастей.

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MatheusH
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Hey @vpers  !

Hope your doing fine! 🙂

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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vpers
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Я бы с удовольствием общался с HP RUS, но все сслыки приводят сюда!!! у меня не все хорошо, потому что ваш продукт дал сбой и Я не могу работать! 

 На время которое ноутбук находится в ремонте будет продлена гарантия?

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MatheusH
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Hey @vpers  !

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English or contact our support team at the link :  https://support.hp.com/ru-ru/contact-hp




Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
vpers
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Your message shows your not knowing. There is no HP forum in Russian !!! see the picture. HP not only has problems with products, it is very disappointed. The desire to return the money and buy another manufacturer, this is your merit as support services. no solution for a whole month. online translators to help you!HP RUS.jpg

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Echo_Lake
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Message 6 of 6
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@vpers

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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