RTX driver gone

[Ed_Bush]

After installing a standard Wacom driver I noticed the Geforce graphics driver disappeared.

I can't find the Display adapters In the device manager,  can't use the screen brightness shortcut and display settings are limited. This laptop is the RTX2080 version which I can't configure.

I updated the bios and tried to install the NVIDIA High-Definition (HD) Graphics Driver from this HP support site but it didn't change anything.

Please advise

Thanks!

[Riddle_Decipher]

@Ed_Bush If the driver is missing, the best thing to start with, is a hardware test to ensure this isn't a hardware malfunction, here's how to get started:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[TheUltraCube]

Ah, this happened to me when I first got my computer. You should try doing a Windows Reset, that fixed it for me.