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Message 1 of 3
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RTX driver gone

HP Recommended
OMEN 17-cb0090nr Laptop
Microsoft Windows 10 (64-bit)

After installing a standard Wacom driver I noticed the Geforce graphics driver disappeared.


I can't find the Display adapters In the device manager,  can't use the screen brightness shortcut and display settings are limited. This laptop is the RTX2080 version which I can't configure.


I updated the bios and tried to install the NVIDIA High-Definition (HD) Graphics Driver from this HP support site but it didn't change anything.


Please advise


HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Ed_Bush If the driver is missing, the best thing to start with, is a hardware test to ensure this isn't a hardware malfunction, here's how to get started:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.


P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

I am an HP Employee

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Message 3 of 3
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HP Recommended

Ah, this happened to me when I first got my computer. You should try doing a Windows Reset, that fixed it for me.

Disclaimer: I am not a HP Employee, so take some of my advice with a grain of salt, I can and will help people the best I can however when I'm available.
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