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HP Recommended
HP Omen 15 Gamming Laptop (17G17EA)
Microsoft Windows 10 (64-bit)

Hello All,

 

After ram upgrade from 2x4gb 3200 (factory installed PC-3200AA-SC0-11) to 2x8 GB (Ripjaws DDR4 SO-DIMM
DDR4-3200MHz CL22-22-22 1.20V 16GB (2x8GB), windows is not recognized memory in 2nd ram slot. 

After update windows shows that only 1 of 2 ram slots are used (however CPU-Z properly recognizes modules in both slots). 

 

Also, there is no problem with mixing 4 and 8gb modules in any configuration (windows shows that 2 of 2 ram slots are used and 12gb of memory available). 

 

Why are new 2x8gb modules not working together ? (speeds are the same as the factory - 3200).

 

Can anyone provide any insight as to why this might be happening? 

1 REPLY 1
HP Recommended

@Leon_Huk 

 

Your machine is an HP Omen 15-en0805no. Its specs

 

        https://support.hp.com/au-en/document/c06679732

 

Not all RAM sticks are the same, your new RAM: CL22-22-22 1.20V. Did you check information from old RAM ? Crucial says its following RAM sticks should work

 

       16GB:    https://www.crucial.com/memory/ddr4/ct2k8g4sfra32a/ct19002040

        32GB:   https://www.crucial.com/memory/ddr4/ct2k16g4sfra32a/ct19002061

 

Regards

BH
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