01-18-2020 12:57 PM
Hi . I hope i get some help ASAP . i bought this HP product 3 months ago for gaming mostly . At first it was all well until i started getting some fps dropping issues in CSGO . In various numerous moments while im in a match my fps are dropping from 100+ to 20-30 for some 6-7 seconds maybe more and then it goes back up . It happens so often that games are sometimes unplayable . I have tried everything to fix it . Everything . I ve seen every video and read every forum . Some examples of my actions where lowering graphics , updating graphics drivers , updating BIOS , downloading some INTEL framework driver (somehting like that that i found in a question about similar problem) , updating windows , tweaking nvidia graphcis panel , changing power plan , disable completly Game DVR, and many more , I ve done everything . Still im experiencing throttling like behaviour mid game . In every game not just CSGO . In my previous computer , who was very deterior in hardware quality i never had an issue and now i cant play in my 1000 euros laptop . Plz help
01-21-2020 10:42 AM
@Fichte08 Welcome to HP Community!
I understand that the FPS dropping while playing the games.
I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out:
Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.
To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.
By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.
If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.
For more assistance, please check a similar HP Forums post (Resolved): Click here
(Though the header is different the steps will help get you a fix).
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
01-25-2020 10:08 AM
thanks for the answer i really appreciate it but it didnt fix the problem . Among all the other stuff iv tried not even that fixed , what else can i do ? How is it possible tha my previous laptop with lot less hardware strenght had no issues in fps and this 3 times more powerfull one has this huge problem . Plz help
01-26-2020 03:05 AM
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this.
If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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