Random Shutdowns Victus Laptop 15-fb3000 (BE8J3AV)

[Andres-rdzzz]

I'm having a really weird issue with my laptop.

A week ago I was using it unplugged while working on some documents when Windows suddenly shut down (the screen turned black and on screen it said 'Shutting Down...'). I didn't think much of it and turned it on again and continued working, and it happened again. I was a bit confused since it was the first time it happened, but I usually use the laptop with AC so maybe I just didn't notice before.

I should add as well that I use my laptop a lot (on AC for hours) and it never shut down on its own before the day it happened while using it on battery. After that day, it began happening on AC as well but it took longer than using it on battery.

I used Linux on battery and on AC as well but it didn't happen, so I guess it's a Windows thing? I tried updating the BIOS and Windows but it didn't do anything at all.

Some more info:

• The laptop is not overheating at all
• It happens no matter what I'm doing, and it's pretty much random
• It didn't happen before
• No weird processes or services running in the background
• No BSOD
• I have some images of the Event Logs when the shutdown happened, I can add them if someone wants to see them.
• No suspicious or unusual stuff in Task Scheduler
• I did some battery tests (both on the BIOS and on Windows using powercfg /batteryreport) and everything seems good, I only have 20 battery cycles and everything else looks good as well.

I'm really confused and kind of scared since my laptop is only a few months old.

[Pallipurath · Accepted solution]

Hi @Andres-rdzzz 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing random shutdowns on your HP Victus Laptop 15-fb3000 while unplugged can be a frustrating issue. Here are some steps you can take to diagnose and potentially resolve the issue:

Check Battery Health

Calibrate the battery

• Charge to 100%.
• Disconnect AC and let the laptop discharge fully until it shuts down.
• Recharge back to 100% without interruption.
• Run HP Battery Check
• Open HP Support Assistant → Battery Check.
• Review health status (Good / Replace).
• Windows Battery Report
• Open Command Prompt (Admin).
• Run:
• Code
• powercfg /batteryreport
• Open the generated HTML file and check cycle count, design capacity vs full charge capacity.

Verify Power Settings

• Go to Settings → System → Power & sleep.
• Under Screen and Sleep, set times to longer values (e.g., 30 minutes or Never for testing).
• Click Additional power settings → ensure Balanced plan is selected.
• In Advanced power settings, expand Battery → Critical battery action and set to Hibernate instead of Shutdown (for testing).

Update Drivers

• Visit HP Drivers & Downloads page for Victus 15‑fb3000.
• Download and install the latest: https://support.hp.com/in-en/drivers 
• Chipset drivers
• Power management drivers
• Graphics drivers (Intel/AMD/NVIDIA)
• Restart after each install.

Windows Updates

• Go to Settings → Update & Security → Windows Update.
• Click Check for updates.
• Install all pending updates, including optional driver updates.
• Restart and retest.

Event Viewer

• Press Win + R → eventvwr.msc.
• Navigate to Windows Logs → System.
• Filter for Critical events.
• Look for Event ID 41 (Kernel‑Power) or other errors at shutdown time.
• Note details (BugCheck codes, source drivers).

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

[Andres-rdzzz]

I'll try that and report back tomorrow, thank you!

[Pallipurath]

Hi @Andres-rdzzz,

Thank you for responding.

I would request you to please perform the steps and revert back with the results to assist you further.

Have a good day.