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‎10-15-2022 05:50 PM - edited ‎10-15-2022 05:52 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L1AV)
Operating System: Microsoft Windows 10 (64-bit)

I have suddenly started to experience random reboots for my HP omen laptop. Once it reboots, some keys on the keyboard stop working; specifically q, w, e, r, a, s d, z, x, c

I looked up event viewer in windows and saw this error message at the time when it had rebooted:

 

SCEP Certificate enrollment initialization for WORKGROUP\OMEN-LTP$ via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(547ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

 

- I upgraded to windows 11 x64 thinking that it might solve the problem but that didn't help

- I updated the drivers and that didn't help either

- I looked up online for this error and it seems to be a common problem with AMD devices. It could also be a hardware problem

- I have done a battery reset by pressing the power button for 15 seconds, that does help but the problem returns randomly whilst using the laptop

Can anybody help with this issue? I need to know if this is a hardware problem so that it can be fixed, replaced. The HP virtualassistant has been useless so far

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