Random marks appeared on omen laptop screen

[SlimAdi1982]

So the other day I was sat watching a movie on my laptop then all of a sudden there was purple marks appeared kinda in a line across the screen also in the middle I thought was a dead pixel but I touched it and it feels like a pin or something had pierced it which didnt happen but how the heck did this happen? Anyways its obviously still there along with the purple marks, I'm guessing the screen needs replacing but is the purple marks the screen or the gpu??? I've checked updates and its fully updated

[Photoray002]

Hello @SlimAdi1982 

I need you to post the Product number of your Omen. Its found in the HP Support Assistant.

Can you take a picture of the screen so we can better understand what you see?

Use the camera icon above the text box when you write your response, to load the picture to this thread.

[SlimAdi1982]

[SlimAdi1982]

OMEN by HP - 17-an101na

only had it 4months, hp replaced the motherboard as i was having boot errors, also space bar dont work too great too

[Photoray002]

OK thanks that helps.

Those marks look more like damage to the panel that anything. Did anything heavy get put over the top of it or something?

All I can suggest is to contact HP Support again and discuss the issues of the keyboard and screen. There isn't really anything we can do from a forum standpoint for this. I'm sorry.

[SlimAdi1982]

No nothing heavy, wellnothing at all gets put on top of it, I look after allmy stuff, i was just sat here watching a movieon it when it suddenly appeared!! At 1st i thought it was the nvidea driver i installed like a day before caused it or something,took about 2 months last time for hp to agree to take it for repairs etc when it wouldnt boot,now i guess thet gotta take it in once again, thankyou for your responses

[Photoray002]

Your welcome. Good luck on it. 🙂

[SlimAdi1982]

just spoken to them, they have agreed to take it againand have a look, stillunder warranty for the next 8 months