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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎01-21-2019 10:05 PM

HP Recommended
Product: OMEN 15-ce015dx
Operating System: Microsoft Windows 10 (64-bit)

My laptop, omen 15ce015dx, randomly shuts down. I don't get any warnings or errors, shuts off. It's as if I took the battery out and unplugged it, instant shut off. Of course my warranty expired, anything I can do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2019 05:01 PM

HP Recommended

@jmiller634, welcome to the forum.

 

The first thing that you should do is update all of the software and drivers and give the laptop a thorough cleaning.  Here is the troubleshooting section for the laptop.

 

If this does't solve the problem, I suggest that you do a full System Recovery using the Recovery software that you made when you bought the laptop.  You should backup all of your personal data before you begin.  I do this at least once per year because my computer runs like new.  Installing and uninstalling apps can leave a lot of data on the hard drive and in the BIOS.  This can cause many different problems over time.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-22-2019 05:01 PM

HP Recommended

@jmiller634, welcome to the forum.

 

The first thing that you should do is update all of the software and drivers and give the laptop a thorough cleaning.  Here is the troubleshooting section for the laptop.

 

If this does't solve the problem, I suggest that you do a full System Recovery using the Recovery software that you made when you bought the laptop.  You should backup all of your personal data before you begin.  I do this at least once per year because my computer runs like new.  Installing and uninstalling apps can leave a lot of data on the hard drive and in the BIOS.  This can cause many different problems over time.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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