Randomly Unresponsive Taskbor/Specific Windows

[M7OMEN]

 Ongoing System Responsiveness & Mouse Input Glitch

Device: HP OMEN by HP 40L Gaming Desktop GT21-0xxx
OS: Windows 11 Home, Version 10.0.26100
Processor: Intel Core i7-12700K
BIOS Version: F.45 (Updated 7/28/2025)

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Issue Description

For a couple days now, I’ve been experiencing intermittent but persistent system glitches. Specifically:

• The taskbar and window controls (minimize/close) become unresponsive to mouse clicks.

• Hover effects disappear randomly, especially on the taskbar and UI borders.

• Mouse pointer moves normally but clicking has no effect in some areas of the UI.

• Keyboard input works fine (e.g., Enter will open programs, keyboard shortcuts still function).

• Pressing Ctrl + Alt + Delete, then pressing “Cancel”, temporarily restores functionality for a few seconds.

• When in full-screen applications or games (controller or keyboard-controlled), there are no issues or freezing.

• The glitch occurs even after a clean install of the latest NVIDIA Game Ready driver (v577.00).

• I have already disabled HP Touchpoint Analytics / HP Insights, which improved things temporarily.

• Restarting Windows Explorer does not fix the issue.

• Reliability Monitor does not show red flags since the issues started.

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Actions Taken So Far

1. Disabled HP Touchpoint / HP Insights Analytics (stopped TouchpointAnalyticsClientService).

2. Performed clean installation of the NVIDIA driver using the official NVIDIA Desktop App.

3. Created a System Restore Point once temporary stability returned.

4. Reviewed Event Viewer and found repeating entries such as:

   • TPM-WMI Event 1796 (Secure Boot variable update error)

   • Kernel-EventTracing Event 1 and 4 (log file max size warnings)

   • WindowsUpdateClient Event 20 (Store app update failure)

   • Windows App Runtime Event 22 (dependency resolution failure)

5. Verified System File Checker (sfc /scannow) and DISM were clean or completed successfully.

6. Ran Hardware Diagnostics – no immediate issues found.

7. Tested under new user account – issue still occurred.

8. Verified no strange processes or resource hogs in Task Manager during issues.

9. BIOS is up to date (vF.45 as of July 28, 2025).

10. Ran Memory Diagnostic Tool – passed without errors.

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Request for Support

This appears to be a low-level glitch potentially related to firmware, input handling, or system services. I’m requesting:

• Assistance from HP to confirm any firmware, driver, or HP-specific software conflicts that may be causing this.

• Review of potential hardware-related causes (e.g., USB controller, chipset, etc.).

• Any relevant diagnostics or logs you'd like me to provide — I’m happy to assist.

[Bill_To]

Greetings @M7OMEN 

Welcome to the HP Forum.

Very nice troubleshooting.

The only suggestions I can offer would be to:

- Run the Intel Processor Diagnostics Tool available Here.

- Then back up data. Now try a W11 in-place upgrade if the processor tests pass. 

W11 In-Place Upgrade Settings:

Check Settings>System> Recovery.

You will see the W11 in-place upgrade option using Windows Update.

Clean W11 Installation:

- Next option is to do a HP Cloud Recovery or a clean W11 installation if an in-place upgrade does not help.

Only connect a mouse, keyboard, and monitor. Uninstall any component upgrades if applicable. Run the PC in the HP factory config.

Run a fresh W11 install for a while to check stability. Then install one program at a time. Check for stability.

Hardware Problems:

I would say you have a weird hardware problem if none of the above suggestions solve your PC's problem.

Your PC may have a: MB problem, or power supply problem, or some other component problem HP Hardware Diagnostics is not detecting???? What's left to look at?

Regards