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Re: BSOD after latest NVIDIA drivers

HP Recommended
HP OMEN 17 -cb0006na
Microsoft Windows 10 (64-bit)

Hi there, I have an HP Omen 17 cb0006na with RTX 2070 graphics card which is about a year old. I have tried to update windows to build 1909 but every time the update deletes my graphics card entirely. I waited for the latest NVIDEA driver to come from HP. I downloaded it and tried to install it, it goes halfway through installation opens a CMD window then nothing no indication of installation completion. only way i can resolve is to do system restore to before update then to pause updates for the next month or so. any help would be appreciated thanks

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mobilerobg4s Welcome to HP Community!


I understand that you are unable to install the Nvidia drivers for your laptop.


Do not worry. I will try to fix the issue.


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

  1. Click Check for updates and messages to scan for new updates.

  1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  2. Click the update name for a description, version number, and file size.
  3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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