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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-30-2019 02:22 PM

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Ho do I know that it's fully installed because after i downloaded the sp92517 file from the hp site, it created the backup folder and that was it. it didnt give me any indication that an udate was done or going on.

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‎03-30-2019 02:29 PM

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Also my laptop is upto date completely. through windows atleast.

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‎03-30-2019 02:32 PM - edited ‎03-30-2019 02:34 PM

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Sometimes it take a minute.

 

Go to Device Manager from the Search bar.

Under Audio, right click on the Speaker/Headphone Realtec device and go to Properties.

Click the Drivers tab.

(Yours will look similar to the photo)

What does it say?

 

devicemanager audio.PNG

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‎03-30-2019 02:38 PM

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Capture.PNG

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‎03-30-2019 02:41 PM

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Almost there...

In  the Properties window that is open, Next to General...

Click the Drivers tab.

 

What does it say?

 

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‎03-30-2019 02:47 PM

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Hi! Well I checked the update driver option from there. I tried both the search online and the check windows updates options and both were up to date

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‎03-30-2019 02:55 PM - edited ‎03-30-2019 03:00 PM

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OK, but I need my questions answered specifically. I need to know what driver number is actually installed.

 

Also, I see you have Steam Audio enabled.

What did you install to get that enabled? Did you only install Steam, or also OBS, Voice Meeter or something else specifically?

There might be a setting or such thats causing B&O to be MIA.

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‎03-30-2019 03:00 PM

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I installed the steam audio when using Steams in home sharing function. Also this happens when i check driver details.Capture.PNG

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‎03-30-2019 03:36 PM

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OK thanks.

That is the latest update that came from MS updates. I don't know if there is a compatability issue with it and Steam, or something else.

 

Go back to the Device Manager and uninstall all of the Realtek devices under Audio.

Right click on them like you did before and choose Uninstall device.

You may have to also uninstall all the Steam audio devices in there too. But you might have to reinstall Steam to add them back later. I don't know.

Then reboot the laptop.

Give it a minute and see if the B&O icon appears.

 

If that does not work, then Im out of ideas.

You would have to contact HP Support for a warranty issue. Then a tech can remote into your system and see if they can find the issue.  They might tell you to to run an HP Recovery that reinstalls Windows.

That's up to you.

If you do, you will have to reinstall all your games again. Back up any data like photos, documents to an external drive if you don't want to lose them. The drive will be erased and reinstalled to factory specs again.

 

Contact HP Worldwide | HP® Official Site

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‎03-30-2019 03:51 PM

HP Recommended

Thanks! I tried what you said but it's still not working. I'll try contacting hp support. Thank you for your help!

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