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‎08-21-2019 11:27 AM - edited ‎08-21-2019 02:33 PM

HP Recommended

Omen command center NOT EORKING

 

hy

i have same problem, 1st star toady of my new laptop ProdID  4JX77EA#ABZ

 

i have updated from microsoft market and the it tella me that it can work cuase it ned an update.. i click on UPDATE and it clos itself and then nothin happen.. 

 

 

ps

i have disabled autoupdate windows cuase they must fix the last for some problem that i red 

 

pps

i have done all windows update, oCC now works but i dont see settings for keyboard colors.. just ne new window with the performance choose

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2019 01:08 AM

HP Recommended

@andreamennuni 

 

Your model doesn't come the RGB. It only has a full-size 2-zone lighting backlit keyboard. You would have to have the 4-zone keyboard for that function. That is why the OCC doesn't show the lighting option.

View solution in original post

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5 REPLIES 5

‎08-22-2019 01:08 AM

HP Recommended

@andreamennuni 

 

Your model doesn't come the RGB. It only has a full-size 2-zone lighting backlit keyboard. You would have to have the 4-zone keyboard for that function. That is why the OCC doesn't show the lighting option.

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‎08-22-2019 01:13 AM

HP Recommended

ty soo.mich! 

i cand do kore with my prdID.. have u used here in thi site ? 

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‎08-22-2019 07:30 AM

HP Recommended

I'm sorry, I don't know what "i cand do kore with my prdID" means.

Could you explain a little further?

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‎08-22-2019 07:34 AM

HP Recommended

I'm sorry for my bad writing.. How have u used my prodID to get infos ? can i do somethin with it ?

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‎08-22-2019 07:39 AM

HP Recommended

I used it to identify what model you have, then looked up your specs in HPs data base.

Here are some links that explain what specs you have...

 

https://pcb.itcs.hp.com/dc/api/edatasheet/ww-en/24996905/pdf/4JX77EA.pdf

 

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc-series/20329817/model/24997061/d...

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