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‎02-17-2020 06:38 PM - edited ‎02-17-2020 06:39 PM

HP Recommended

Hey man I have a similar issue where my internal display stopped working but sometimes randomly does i get lines and eventually it dies and i use an external display and it works perfectly fine so im most likely gonna replace the internal display.

I've been using the laptop with a messed up internal display for about 5 months and i have all bios updated and hp support detects nothing.

i have the 2FY68UA OMEN HP Laptop 15-ax25 

I've done all the test duplicated with my monitor and it just wont display great on the internal display.

Using laptopscreens website i can upgrade the display more as well.

 

1 REPLY 1

‎02-21-2020 12:52 PM

HP Recommended

@YoelChuyQ
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this sounds like a hardware related issue with the internal display,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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