• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-21-2022 02:42 PM - edited ‎09-21-2022 02:46 PM

HP Recommended
Product: HP Pavilion Gaming - 17-cd0020nw
Operating System: Microsoft Windows 10 (64-bit)

Does the recovery disk get damaged when upgrading from Windows 10 to 11?

After returning the system to 10 through the program from Microsoft, I wanted to reinstall the system to the factory state with all the software and drivers. Unfortunately, from what I can see, Windows 10 is being installed, but not from the HP recovery disc to the initial state.

Is it possible to install Windows 10 as it came from the HP factory?

3 REPLIES 3

‎09-21-2022 03:57 PM

HP Recommended

Hi:

 

The only way you would be able to do that would be to make a bootable USB recovery drive with the HP cloud recovery tool.

 

The recovery drive that is created by the cloud recovery tool will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Was this reply helpful? Yes No

‎09-21-2022 10:03 PM

HP Recommended

Will I have to use USB every time I want to perform a system recovery with HP software?

 

Can there be a memory card with a USB adapter instead of a USB stick?

 

Was this reply helpful? Yes No

‎09-22-2022 07:12 AM

HP Recommended

Yes, you will have to use the USB flash drive anytime you need to factory reset your PC.

 

You cannot use any other device to perform this function.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.