Repeated Blue Screen Errors & Now Power On/Off

[Ahsan071]

I need help with my Victus by HP 15.6-inch Gaming Laptop 15-fa1000 (771S8AV).  Motherboard SPS-MB DSC PHN2P0R6GB i7-13700H

• Purchase Date: June 2023

• Problem Started: October 2024

My laptop shows repeated Blue Screen errors with the following codes:

1. DPC_WATCHDOG_VIOLATION

2. VIDEO_DXGKRNL_FATAL_ERROR

I already backed up my data and did a clean installation of Windows, but the same issue continued. I also visited an HP Partner (Compsi Private Limited) and they told me the problem is related to the Nvidia GPU or Processor. They said it cannot be repaired individually and suggested replacing the motherboard.

The problem is that the replacement motherboard is not available in my country.

And now, in addition to the BSOD errors, my laptop also has an On/Off problem — sometimes it does not power on properly.

Can anyone guide me on how to get official support for this issue, or if there is any alternative solution from HP?

[Hawks_Eye]

Hi @Ahsan071 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing the details and images — this helps a lot.

From what you described and based on the stop codes you’re getting:

DPC_WATCHDOG_VIOLATION → usually related to storage controller, drivers, or hardware faults.

VIDEO_DXGKRNL_FATAL_ERROR → specifically points to the GPU / graphics subsystem (NVIDIA dGPU or integrated GPU).

You already did a clean Windows installation, which rules out corrupted OS/software.

HP service center already confirmed likely motherboard-level fault (GPU or CPU side).

Now that the laptop also has intermittent power-on issues, this strongly supports motherboard hardware failure rather than just drivers.

Your Options

1. Official HP Global Support

Since your laptop is from June 2023, it should still be under HP standard warranty (1 year) unless you purchased extended coverage.

Even if it’s out of local stock, HP Global Support can arrange for repair or board replacement internationally.

You’ll need to open a case directly with HP Support (not just the partner vendor):

Provide them your serial number, proof of purchase, and the diagnosis you already received.

2. HP Parts Program

HP has an HP Parts Store / Authorized Resellers network that can sometimes ship the exact motherboard SPS part internationally.

Your board: SPS-MB DSC PHN2P0R6GB i7-13700H → this is the Service Part Number.

HP can usually order this from another region if local stock is not available.

 

3. Workarounds (not permanent fixes)

You can try forcing the system to use integrated Intel GPU only (disable NVIDIA in BIOS or Device Manager) → this may reduce crashes, but won’t solve hardware instability.

Since now you’re also having power-on issues, this workaround won’t last long.

What To Do Now

Contact HP Phone Support directly (not just the partner) with your case details + service center report.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Ahsan071]

Thank you for your guidance. I tried following the link you shared (https://support.hp.com/us-en/contact
), but when I reached the country/region selection list, I noticed that Pakistan is not included in the available options.

Since my laptop was purchased and is being used in Pakistan, could you please advise me how I can reach the correct HP Support channel for Pakistan? Is there a direct link or phone number for HP Pakistan Support that I should use instead?

Thank you for your continued support and guidance.

[Hawks_Eye]

Thanks for all the details and patience.

Please click on the link below to find the list Service Partners in your location to get the laptop issue resolved:

https://www.hp.com/asia_pac-en/default/pakistan.html

Thanks,

Hawks_Eye

[Ahsan071]

I followed your instructions and also checked the HP Pakistan page here:
https://www.hp.com/asia_pac-en/default/pakistan.html

I already visited Compsi Pvt. Ltd. (HP Partner in Pakistan). They diagnosed my laptop and told me the issue is with the GPU/Processor and that the only solution is to replace the motherboard. Unfortunately, they also informed me that the replacement motherboard is not available in Pakistan.

[Hawks_Eye]

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Ahsan071]

it has now been more than four business days since your message, and no one has contacted me yet.

[Hawks_Eye]

@Ahsan071 

My sincere apologies for this inconvenience caused to you.

Could you please share any previous case number if you have from the phone support team or service center to re-escalate this.

Please share the details in private message as they are confidential.

Thanks,

Hawks_Eye 

[Ahsan071]

[Ahsan071]

I received your email on 2 October 2025, in which you requested my details. I provided all the required information, including the serial number, issue description, and purchase details. However, I have not received any response, update, or contact from your team since then.