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‎02-12-2023 01:44 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2K9AV)
Operating System: Microsoft Windows 11

Hi I have purchased the above laptop and I am not sure where I should post this but can this screen be replaced? I have only recently purchased this laptop in Dec 22, brand new and wanted to have the screen replaced after 8 fine visible lines have appeared on the screen, after my son leaned on it. So my question can this screen be replaced?

 

 

Category:
1 REPLY 1

‎02-23-2023 12:58 PM

HP Recommended

@Summer_Tarnz 

 

Welcome to the HP support community.

 

I understand that you want to replace the notebook screen, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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