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Message 1 of 2
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Flag Post

Restart problems

HP Recommended
OMEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)

Hello guys,

 

I got some serious problem with my notebook. The notebook spontaneously restart. It happend mainly when computer is idling or is locked. It happend every day and I am not able get rid off of this problem. I have been through system restored connected with another issue which I solve it by this step.

 

I will provide as much info as possible.

 

Critical Error description: Kernel-Power 

 

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>6</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2019-11-25T09:49:37.226652300Z" />
  <EventRecordID>5618</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Gabriel-OMEN</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">159</Data>
  <Data Name="BugcheckParameter1">0x3</Data>
  <Data Name="BugcheckParameter2">0xffffc304e5f3f060</Data>
  <Data Name="BugcheckParameter3">0xfffff9850623f7b0</Data>
  <Data Name="BugcheckParameter4">0xffffc30501026680</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  </EventData>
  </Event>
 
OS:  Windows 10, version 1909, all updates are installed.
Antivirus: Avast Premium Security
 
Tell me, if you need some additional information.
 
Thank you kindly for help
1 REPLY 1
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Message 2 of 2
Flag Post
HP Recommended

Hi

I think if you search DuckDuckGo for this problem, you will find Avast is the likely culprit

 

So perhaps try another A/V?

 

Bit Defender or Bull Guard or ....

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