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‎10-26-2019 09:24 AM

HP Recommended
Product: 2FY68UA#ABA w
Operating System: Microsoft Windows 10 (64-bit)

I tried to recover my windows with the factory reset and after installation it says restoration incomplete and cmd opened says (The system cannot find the drive specified) plz help 

3 REPLIES 3

‎10-26-2019 09:39 AM

HP Recommended

Hi:

 

See if making a bootable recovery drive by using the HP cloud recovery client tool works for you...

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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‎10-26-2019 09:55 AM

HP Recommended

The video that you sent me says I need to download an app from windows store and I need a 32GB flash memory,  I don't have a windows at the moment I'm stuck in the recovery screen and also I don't have 32GB flash memory I only have external HDD

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‎10-26-2019 10:01 AM

HP Recommended

You'll need to have access to another Windows PC, and you will need a 32 GB flash drive.

 

You can also use an 8 GB flash drive and create bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will still need to have access to another windows PC to do that as well.

 

The only other thing you can try in your current predicament of not having another Windows PC or a USB flash drive of the applicable sizes would be to see if the info at the link below is of help to you...

 

https://support.hp.com/my-en/document/c04742289

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