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Message 1 of 2
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Return Address UK & Label??? URGENT!!!

HP Recommended
HP ENVY x360 13-ay0009na
Microsoft Windows 10 (64-bit)


I recently had a return request accepted for a laptop to be collected this Friday (2 days from now) I've received confirmation from the courier, reminding me to write the address and order number on the parcel. However I've not had any information of this sort from HP - not a returns label or even an address of where to send the item to?  I obviously don't want the return to get lost or shipped to the wrong address, but neither do I want to miss the return date which would be an inconvenience.


Any idea where I can get information on where I'm meant to return this to in the UK?


Thanks kindly.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support community.


I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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