cancel
Showing results for 
Search instead for 
Did you mean: 
Robert_yc
New member
2 0 0 0
Message 1 of 2
83
Flag Post

SSD recognition problem : model 16-a0032dx

HP Recommended
16-a0032dx
Microsoft Windows 10 (64-bit)

Hello 

 

I've installed a new Sandisk ultra 3d SATA3(2Tb capacity) SSD recently, and can't make boot on directly on that. The laptop tries to go on already installed NVME first when boot-up and meantime I couldn't find the 2TB SATA3 SSD anywhere even on windows device manager or disk manager as well until rebooting the system completely.

 

The SSD works perfectly with another machine such as my own desktop and the Asus one.

 

The model I have: 

SanDisk - SDSSDH3-2T00-G25 Ultra 3D NAND 2TB Internal SSD - SATA III 6 Gb/s, 2.5"/7mm, Up to 560 MB/...

 

 

Any suggestions are welcome.

Many thanks

 

 

  

1 REPLY 1
banhien
Level 19
Level 19
90,458 90,335 11,615 24,905
Message 2 of 2
Flag Post
HP Recommended

@Robert_yc 

 

The specs of your machine is

         https://support.hp.com/us-en/document/c06659931

 

I don't know why you want to use slower drive to boot. Anyway, please

 

  1. Disable Optane  (your machine has https://www.intel.com.au/content/www/au/en/products/memory-storage/optane-memory/optane-memory-h10-s...).
  2. Remove  512 GB Intel® SSD
  3. System will boot from 2.5" SATA drive.

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation