Samsung does not detect SSD and HP won't let me update/install the driver

[ALXSeleniar]

Hi there.

I recently checked Device Manager and saw that my SSD, which is not recognisable in Samsung Magician, has no driver of its own installed by HP. My laptop, a VICTUS 15 6M2R2EA has drivers for these types of SSD, however, when i try to install, an error won't let my do it that can bee seen in the picture below:

Any suggestions? Does HP Support give any help around here?

[tk_srq]

@ALXSeleniar,

If the Samsung drive came with the notebook, Samsung Magician doesn't support it. It only supports retail products.

HP is supposed to provide firmware updates for its OEM Samsung drives.

If you tried to update firmware from your driver downloads page and failed, it may not be a right one for your drive. What is the exact model number of the drive? You can get it from Device Manager.

[ALXSeleniar]

Thanks for the reply. this is the drive: mzvl2512hcjq-00bh1

There are 2 drivers to download for the notebook, yet, none of them work, the error is in the first post

[tk_srq]

Shown below are release notes for the two firmware updates:

support.hp.com/soar-attachment/167/col127118-ob-342337-1-ob-342337-1_sp156710_releasedoc.html

support.hp.com/soar-attachment/477/col123306-ob-330572-1-ob-330572-1_sp151086_releasedoc.html

If you go to the 'Devices Supported' section, the PM9C1 firmware update doesn't list your model number, but the PM9A1 update shows your model number.

Not sure why thePM9A1 update didn't work. Download the update again and try. Also, try doing the update in safe mode.