Screen Hinge Failure

[Murray10]

The screen hinge is failing on the laptop. The laptop is three years old.  A local repair shop is unable to repair the issue and has said the the laptop will need to go yo HP for repair. Where would I go for a repair within the UK?

I've since taken the laptop to PC World as advised here. They are unable to repair the laptop. Any other ideas are welcome!

[Echo_Lake]

@Murray10

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Murray10]

Hi Echo,

Your suggested action takes me back to the loop that I was in before - the suggested resellers cannot repair the laptop which leaves with with the option to seek advice from the support community.

Do you have any other suggestions?

Murray.

[Echo_Lake]

@Murray10

Thank you for posting back. 

If you are having trouble navigating via the contact HP options, generally it is because either your product is Out of Warranty or you are trying to get support beyond the business hours and our business hours falls between 8 am to 6 pm EST. We also have an option to contact us via Facebook and Twitter in wake of exigency.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Murray10]

Hi Echo,

As stated below, the laptop is 3 years old so is out of warranty.

The options on HP Options on the UK site are:

1. Contact the reseller. I've done this and they are unable to offer a repair.

2. Use the HP support community.

Neither of these options have resulted in a solution.

Am I to take it that HP lack the means to effect a repair on the machine, due to it being out of warranty?

Murray.

[Echo_Lake · Accepted solution]

@Murray10

Thank you for posting back. 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.