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04-03-2021 12:01 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
05-23-2021 01:09 PM
Screen or display backlight bleed is a hardware defect. Unfortunately HP is selling most of its laptops with these garbage displays nowadays. You should contact customer support and request a replacement.
There is no possibility to fix this issue by yourself. Repair is almost impossible, so this screen will have to be thrown away.
The problem is, when you get the screen replaced, it is very likely your replacement will have the same or similar issues!
I bought 2 identical HP ProBooks x360 435 G8 in March 2021. Same problem on both laptops. Just look at the pictures. HP displays are poor, poor, poor, poor quality. The displays are 13.3 inch, IPS, 1080p, 250nit. Terrible displays.
So back to your question. What is the solution? Well, most likely return the HP, get your money back and buy a laptop with a good display. Maybe Dell, or Macbook. Avoid HP. There were good quality some years ago. Today, the displays and customer service are terrible.
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