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‎10-25-2020 03:03 AM - edited ‎10-25-2020 03:06 AM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I bought a hp pavilion gaming laptop 3 months ago I was playing and found it overheating so I closed the lid after half hour I opened it to find that the display has been cracked from the inside and had blacked out one third of the screen. What could be the reason? did it break due to overheating. Do laptop screens break under such conditions.

 

1 REPLY 1

‎10-27-2020 01:47 PM

HP Recommended

@Rodney15 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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