Screen ghost, green screen double

[damiano2309]

This happens to my laptop periodically. It double screens randomly, and last time it turned green as well. had this issue sometime usually in day. I have downloaded all the drivers and updates.  Also update a latest bios. Green screen it was gone Only when press power and wake up. I run Also hp diagnostics dos&win and nothing finding, All components is fine. Anybody help

[Jeet_singh]

Hi @damiano2309,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the screen on your HP notebook, Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Did you check for any damage on the PC?

Have you tried to update the drivers?

Have you checked if the issue persists even in the Bios screen?

In the meantime, let's try these steps here: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

Perform a Performing a Hard Reset: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Step 2: Connecting an external monitor to test the display

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

Step 3: ​​​​Boot the computer into the Bios screen and check if the screen flickers.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the screen flickers, it is likely a hardware failure. The next two steps may resolve the issue. The first one is to do a hard reset. I have included the document 'Performing a Hard Reset or Forced Reset'. The next and final step is to perform a BIOS update. I have included the information here for you 'Updating the BIOS' as well as updating the graphics card drivers from our HP Support website, using this link.

For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[damiano2309]

Hello thanks for reply and help.

I reading the post of your solution i reply:

1. Laptop haven't any mechanical damages. i don't see it anything something going wrong.

2. I all update all driver and bios from hp site support.

3. I run bios and hp diagnostic tool dos and i dont this issue persists any one situations. Runs fine any trouble

This is really strange, i have this issue only when working windows on the  desktop or web watching, when i runing some play game i dont have issue when graphics card is charged. I have gtx 1070 Micron. This graphics dont have trouble of this memory micron?

I try solution hard reset and observe issue screen.

[Jeet_singh]

Hi @damiano2309,

As you have diagnosed the issue and it seems like screen works fine in the Bios, this confirms that the issue is either with the software/driver. 

Please uninstall the display drivers completely from device manager.

Right-Click on start button> click device manager> Display adapters>then select the display drivers and right-click on it and uninstall the graphics drivers.

Please check the box that says “delete the software for this device”.

Then restart the computer and check again.

Now update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer and then check how it goes.

If the issue persists, try creating a new user account:

It looks like an operating system issue with the machine. Try to create a new local user and then try to check if the issue persists Follow the steps here to create a local account on your PC: Create a local user or administrator account in Windows       

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[AliusC]

Did you ever figure out how to fix this?