• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming - 15-ec1055ur

Laptop screen is almost unusable.

How to reproduce:

- turn off Laptop for ~1 day

- turn on Laptop and run some apps, like Chrome

- after 10-30 minutes of usage(usually) screen start to glitch, flicker and become unusable and it's getting worse and worse until screen is not usable and not responsive at all.

It seems, like the issue is starting to appear after switching between apps, especially, when apps has a completely different colors, like from white to black and not due to a mechanical reason(open/close display)

 

And more interesting facts:

1. After I restart the laptop, screen remain unusable

2.  When screen is lagging and I try to shut down the laptop using Power button and when I hit Power button to turn on the device, I see a last picture that was  displayed on the screen, before I turned laptop off

3. Issue will disappear when laptop is being turned off for at least several hours or the whole day

4. Screen is unusable in BIOS as well, so it's a Hardware issue.

I followed steps from this article:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Black-screen-and-glitching-screen/m-p/7584275

5. When I connect to external screen, everything working smoothly.

 

I wonder if it can be related to integrated graphics, since, If I'm not mistaking, external display is being directly connected to a discrete graphics card, while native display still uses integrated graphic card, right? 

 

I owe my laptop for around 2 years and Issue started to appear a month ago

 

you can see how screen glitches look like. On the video, screen is not unusable, I'm trying to move mouse, but nothing is happening

photo_2022-12-02 23.56.41.jpeg

 

 

 

1 REPLY 1
HP Recommended

@oleg_milan

 

Welcome to the HP support community.

 

I understand that you are having an issue with the notebook display, I am glad to assist you.

If the issue does not persist in the external monitor, this seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.