• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Locked

‎08-06-2024 07:18 AM

HP Recommended
Product: OMEN Laptop - 15-ek0004nt
Operating System: Microsoft Windows 10 (64-bit)

While watching a video on YouTube, my screen suddenly went black and when it turned back on, I saw scratches and dead pixels on the screen. My computer did not receive any damage such as falling, hitting, etc. However, I know that there is no solution for a dead pixel. What can I do to replace the screen? I bought the laptop about 4 years ago and I am thinking of replacing my screen for a fee. But should I get this part through authorized services or should I try to get it myself? Please help.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2024 09:41 AM

HP Recommended

Hi @HyperSethRa 

 

the part number is as follows, use that part number in an internet search engine to find a reseller

 

FHD, 300 Hz, 2.6 mm L99601-001

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎08-06-2024 09:41 AM

HP Recommended

Hi @HyperSethRa 

 

the part number is as follows, use that part number in an internet search engine to find a reseller

 

FHD, 300 Hz, 2.6 mm L99601-001

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.