Second screen doesn’t work and gpu is at 0%

[need_help_asap]

I bought this laptop 2 days ago and today it crashed and showed the error message UNEXPECTED_KERNEL_MODE_TRAP. After the restart my laptop became extremely slow, the secondary display no longer turns on, and the gpu utilization and temperature are both at 0. Please help me I really hope I didn’t just waste $2000+ just to have it break in 2 days

[KrazyToad]

@need_help_asap

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[need_help_asap]

I did a factory reset already and its fine now but i keep getting the blue screen with the message UNEXPECTED_KERNEL_MODE_TRAP. Does installing the Hp assistant software fix this?

[KrazyToad]

@need_help_asap

I'm glad you got this issue sorted out

Did you did a Factory Reset, you need to run the updates. Yes you can use the HP Support Assistant 😌