Selected Boot Image Did Not Authenticate

[Aditya3010]

I don't have any private message icon I don't see it anywhere and when I click on link u have it says

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

Can't I just post the img here itself in this thread 

[Deep_World]

Hi @Aditya3010,

The image contains serial number and other details hence we would not recommend you to post it in here. 
With regards to the "Sufficient Privileges" let me check with my team and get back to you on this or you can try again sending through that link after 2-3 hours . 

Regards

Deep_World 

[Aditya3010]

I shared with u as dm

[Deep_World]

Hi @Aditya3010,

Thanks for your response. I did try to open the image but the image seems to not open "error - could not load media" Thats allright . Since you have already mentioned previously that BIOS Mode = UEFI , Secure Boot State = Off . 

• The notebook boots normally when Secure Boot is disabled
• The issue started immediately after restoring the HP Secure Boot keys
• The BIOS is already up to date
• Windows was reinstalled by HP earlier this year

Based on everything you've shared, the most likely cause is that the Windows boot files on the EFI partition no longer match what Secure Boot expects after the factory Secure Boot keys were restored. Since the system works normally with Secure Boot disabled, the SSD and Windows installation itself are likely functional.

The EFI boot files may be damaged, At this point, try performing a Startup Repair from Windows 11 installation media: (Kindly refer to the document link for the steps - click here )

1. Create a Windows 11 USB installer using Microsoft's Media Creation Tool.
2. Boot from the USB.
3. Select Repair your computer -Troubleshoot -Startup Repair.
4. After the repair completes, re-enable Secure Boot and test.

I hope this helps. kindly let me know the result after these above steps .

[Aditya3010]

i just took it to service center as i also needed to get it clean and thermal paste changing so i thought y not just let them fix it

[Deep_World]

Hi @Aditya3010.
 

Thanks for your response and I’m glad to hear you've already taken the laptop to an HP Service Center. Since you were planning to have the device professionally cleaned and the thermal paste replaced, it makes sense to have the technicians diagnose and address the issue at the same time.

Just for your information, you can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need any more help or just want to say hi, we're here for you - just a message away!

Take a moment to explore exclusive offers on HP products - All‑in‑One Deals: Step Into the Future of Smarter Computing ... - HP Support Community - 9629344

Take care, and stay fantastic!

Regards,

Deep_World