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- HP Community
- Gaming
- Gaming Notebooks
- Serial Number Not Recognized

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07-12-2022 12:15 PM
I need to reinstall my SD card driver/check for updates (AGAIN - IT HAS NEVER, EVER WORKED CORRECTLY) and the serial number I plugged into HP last week suddenly does not exist according to hp. Keeping this thing running is exhausting.
07-12-2022 03:30 PM
Hello @operaflute
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
or
press [winkey] + r
( run command )
msinfo32
copy / paste the System SKU value
msinfo32