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HP Recommended
Microsoft Windows 10 (64-bit)

I need to reinstall my SD card driver/check for updates (AGAIN - IT HAS NEVER, EVER WORKED CORRECTLY) and the serial number I plugged into HP last week suddenly does not exist according to hp.  Keeping this thing running is exhausting.

2 REPLIES 2
HP Recommended

Hello @operaflute 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

HP Recommended

The serial number is being recognized again.  Must have been some sort of system blip.

 

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