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‎08-10-2017 11:34 AM

HP Recommended
Product: HP omen(1HQ29PA#ACJ)
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

 I own a HP omen laptop which i brought 4 months back and now an issue realted to laptop ports and charger pin has arised. The issue is that whenever i touch the laptop charger pin accidently or laptop ports i get electric shock whenever the charger is plugged in.. i did battery check and also the startup ac power check(by pressing f2) and it showed that everythins is fine... i checked again that in case the shock was due to static charge but whenever i touched the port i felt a shock... so i really am having no clue about what the problem is so please suggest me a solution for it as it can be dangerous.. thank you..reply as soon as possible as i know a friend which had a similar problem in his pc and his motherboard stopped working... i can post ss if required...thanks again

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2017 02:05 PM

HP Recommended

@shubham99ha

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP

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1 REPLY 1

‎08-10-2017 02:05 PM

HP Recommended

@shubham99ha

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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