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‎10-07-2019 04:45 PM

HP Recommended
Product: OMEN by HP Laptop 17-cb0xxx
Operating System: Microsoft Windows 10 (64-bit)

Greetings Guys ! 🙂 

 

I have few problems with my laptop firstly i bought this laptop on 31 of august at the begining (like 1 week) it was great to have an omen rtx 2070 pc but then i saw that my pc temperature shows me while im opening the pc its 75 degrees and when im playing game it goes 90 95 degrees i check all updates and called the general service in Turkey they check also my laptop and they told me that everything allright i've already send my laptop several times to service everytime they said there is nothing wrong but today when im playing ''Empire Total War'' my laptop got freeze and suddently shutting down,at the first time i think that it was normal then i opened the game again after 5 mins same thing happened this never happened to me untill now after that i tought that maybe game has problem i opened league of legends after one match samething happened. Now im really getting worried about my laptop even when i called the technical service they are just checking few steps and they said ''okay laptop works regularly'' but ıts NOT!  Please help me

1 REPLY 1

‎10-10-2019 03:21 AM

HP Recommended

Hi @Svyturys

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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