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Vadimko
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Message 1 of 10
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Slow battery charging

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Pavilion Gaming 16-ec044ur
Microsoft Windows 10 (64-bit)

Hi, I Bought an HP Pavilion Gaming 16-ec044ur 1 month ago. A few days ago a see that it charging very slowely. I trying to set other same adapter, but it do not help me. I think that this problem after BIOS update. Now my ver. BIOS F.08 

9 REPLIES 9
Echo_Lake
HP Support Agent
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Message 2 of 10
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@Vadimko

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

irfanahmed0212
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Message 3 of 10
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@Echo Lake

 

I had the same problem slow charging problem with my HP notebook buying after one month. I did as u suggested to update BIOS method. It worked really fine. Thumbs up for the solution.

Any how why are these problems occurring in new notebooks

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sandytechy20
HP Support Agent
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Message 4 of 10
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@irfanahmed0212

 

Welcome to the HP support community.

 

Good to know that issue is resolved, this could happen because some software or update is corrupt.

Feel free to contact us in the future if you need any assistance.

 

I hope that answers your question.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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POOKIEPINKMAN
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Message 5 of 10
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I am facing the same problem and tried out all the solutions, please help. I recently brought the laptop.

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Echo_Lake
HP Support Agent
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Message 6 of 10
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@POOKIEPINKMAN

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

If the test passes, continue with these steps:

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

irfanahmed0212
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Message 7 of 10
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@Echo_Lake

 

i am facing the slow charging issue once again... and this time updating bios has not helped. My battery are non removable kindly help

Hp pavillion gaming laptop 15z-ec000

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Echo_Lake
HP Support Agent
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Message 8 of 10
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@irfanahmed0212

Thank you for posting back. 

 

Have you tried steps from the first post updating system drivers and software? 

ECHO_LAKE
I am an HP Employee

irfanahmed0212
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Message 9 of 10
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@Echo_Lake

Thank you for your reply.

 

I got my issue slow charging issue solved by updating BIOS software driver from HP website.

Thank you

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praveen196
HP Support Agent
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Message 10 of 10
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@irfanahmed0212

 

We are happy to hear that the issue is resolved.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a nice day!! 

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