• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended

Hi everyone,

I am writing this as a university student who urgently needs help with my laptop. I own an HP OMEN 16 with an Intel i7-13700HX, RTX 4060 (140W), and 16GB RAM.

Recently, I experienced a massive performance drop while playing BeamNG.drive. I am getting stuck at 16 FPS on a system that should easily handle 80+ FPS.

The Symptoms & Error Messages: Upon investigating, I found two critical errors indicating a power delivery issue, even though the original 280W AC adapter is plugged in securely:

  1. OMEN Gaming Hub Warning: It displays: "Performance settings are overridden by system default settings while on battery or low-wattage AC adapter." My performance mode is locked, and I cannot change it.

  2. HP PC Hardware Diagnostics UEFI (F2 Test): I ran the AC Adapter test, and it FAILED. The error message is: "The Smart Adapter feature failed to return valid data... Please check whether the pin inside of your AC adapter jack is bent or broken."

The Confusion (Why only some games?): What confuses me is that I can still play games like GTA V, It Takes Two, and Kingdom Come: Deliverance without noticeable stutters. However, BeamNG.drive is completely unplayable. It seems the system is throttling the CPU heavily due to the adapter signal failure, crippling physics calculations.

Troubleshooting Steps I Have Taken:

  • Checked the physical connection: The adapter is original and plugged into a working wall outlet.

  • Performed a Hard Reset (Held power button for 30s with everything unplugged) to discharge static electricity.

  • Tried ThrottleStop: I wanted to bypass the throttle, but "Disable Controls" in TPL is checked/grayed out, and I cannot uncheck "BD PROCHOT" (it is locked by the BIOS/EC).

  • Visual Inspection: The pin inside the adapter connector seems straight, but the laptop refuses to recognize it as a high-wattage charger.

My Question: Since I am a student on a tight budget, I need to know: Is this definitely a dead AC Adapter (cable/pin issue), or could this be a motherboard/charging port failure? Is there any software workaround (BIOS setting, older driver, etc.) to force the laptop to ignore the "Smart Pin" check and draw full power?

Any advice would be greatly appreciated.

Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.