Smart hard disk error

[Pawan7460]

Smart hard disk error

[Hawks_Eye]

Hi @Pawan7460 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

A SMART hard disk error on your HP computer usually indicates a potential issue with the hard drive, such as bad sectors, overheating, or impending failure. Here’s how you can troubleshoot and possibly fix it:

Steps to Fix SMART Hard Disk Error

Back Up Your Data Immediately

• If your hard drive is failing, back up important files to an external drive or cloud storage.

Run HP’s Hard Disk Diagnostic Tool

• Restart your computer and press Esc repeatedly until the Startup Menu appears.
• Select F2 (System Diagnostics) → Component Tests → Storage → Quick Test.
• If errors appear, run the Extensive Test for a deeper scan.

Check for Overheating Issues

• Ensure your laptop has proper ventilation and isn’t overheating.
• Clean dust from vents and use a cooling pad if necessary.

Update BIOS & Hard Drive Firmware

• Visit HP’s official support page for BIOS and firmware updates here.
• Install any available updates and restart your computer.

Run CHKDSK & SFC Commands

• Open Command Prompt as Administrator (Win + R, type cmd, and press Ctrl + Shift + Enter).
• Run the following commands one by one:
  chkdsk /f /r C:
  sfc /scannow
• Restart your computer after the scan completes.

If the error persists after these steps, your hard drive may need replacement. Let me know if you need further assistance! 🚀

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Take care, and have an amazing day!

Regards, 

Hawks_Eye