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‎07-31-2022 12:48 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)
Operating System: Microsoft Windows 11

Whenever i am using software like sketchup photoshop 

Etc ir works for 5 min then it crashes 

pixels comes on screen and says not responding 

And i have 1tb storage but my disk shows i have 669gb 

And says 200gb is unlocated 

Trying to repair disk bhut it saysa error

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2022 04:48 AM - edited ‎07-31-2022 04:48 AM

HP Recommended

Hello @PrThamgemnani 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.16 Rev.A13.0 MBMay 18, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

(1 or 2 graphics driver will work )

AMD High-Definition Graphics Driver

30.0.14024.3 Rev.B761.1 MBMar 17, 2022Download

NVIDIA Graphics Driver

30.0.14.9733 Rev.A1052.8 MBMar 17, 2022Download

 

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C2.2 MBMar 17, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9285.1 Rev.B81.4 MBMar 17, 2022Download

  

(4) Reboot and test again ... 

(5) Please report your results 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-31-2022 04:48 AM - edited ‎07-31-2022 04:48 AM

HP Recommended

Hello @PrThamgemnani 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.16 Rev.A13.0 MBMay 18, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

(1 or 2 graphics driver will work )

AMD High-Definition Graphics Driver

30.0.14024.3 Rev.B761.1 MBMar 17, 2022Download

NVIDIA Graphics Driver

30.0.14.9733 Rev.A1052.8 MBMar 17, 2022Download

 

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C2.2 MBMar 17, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9285.1 Rev.B81.4 MBMar 17, 2022Download

  

(4) Reboot and test again ... 

(5) Please report your results 

Was this reply helpful? Yes No

‎08-01-2022 09:58 AM

HP Recommended

It was a great pleasure to help you

Was this reply helpful? Yes No
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