Software not included

[Omen_user]

I got new HP Omen 15 AX 250 TX three days ago. As per the speifications, its says that Cyber Link Power Media Payer will be included with the Laptop. But  my laptop does not has one installed.

How do I get this?

[Photoray002]

Hello @Omen_user

Thats strange, but here is the download for the CyberLink Power Media Player Software that comes with your model.

sp79320.exe

And just in case you need the Cyberlink PowerDirector Software...

sp77573.exe

[Omen_user]

Thanks.

I downloaded the Software from the link. But when I try to install it, I get this error .

Can you please help me with this.

[Photoray002]

I wont be able to see your image you posted until later today due to server security.

What does it say?

[Omen_user]

It Says....

"Software  can only be installed in authorized machine"

[Photoray002]

I have seen others who have had this issue and could not get it to work either, but usually when changing hard drives.

Did you by chance reinstall windows 10 with the media creation tool, or is the OS still original?

If original, I have not seen anyone successful in fixing this issue. The only thing I can offer now is to either reinstall with a factory recovery to see if it corrects the licensing issue.

Or if this doesn't work, you would qualify to contact HP warranty for further help, or take it back to the store you bought it from for a replacement.

F11 at power on will bring you to the recovery option.

[Photoray002]

ONe other thing I might add...

IF its only the Cyberlink player thats not installing/working, perhaps an alternative player would work instead?

I dont use Cyberlink myself, I like VLC player as its more versitle with file types and its open source.

Just a thought.

[Omen_user]

Yes.. I accept that VLC is better than Cyberlink Media Player. But  I am curious to know about that Why Cyberlink not being installed in my machine...

I contacted HP care regarding this. They suggessted to do a factory reset of OS in my Laptop. I did the same thing.. But I am still facing the issue..

[Photoray002 · Accepted solution]

Well, like I pointed out earlier, there hasnt been a fix found for this issue in the past for the few times its ever happened.

For some reason the numbers are not registering correctly somewhere.

If it bothers you, take it back to the store for a replacement, or insist HP fix it under warranty. They should be willing to replace it if the preinstalled software wont install. Thats really all I can offer.

Good luck.

[Omen_user]

Thanks