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09-08-2020 11:39 AM
After getting my computer back from Geek Squad for repair, something clicks within the computer when waking from standby on battery power. The computer is then completely unresponsive until plugged in, even though the battery life is good. This has happened 20-30 times.
09-10-2020 03:14 PM
@lancestevenson8 Here's all you need to know and do, to fix this issue:
The maximum capacity of a battery changes over time. Because of this change in battery capacity, the charge level indicator in Windows might not show 100% charged. To know the condition of your battery, use the steps in this document to test your battery and calibrate it if necessary. Calibrating the battery resets the battery gauge to accurately display the charge level in Windows. In this document, two methods of testing and calibrating the battery are explained. Also, a manual method for calibrating the battery is presented.
If you notice your notebook battery is swollen or deformed, go to Swelling or Deformation of Notebook Battery for more information.
Depending on which version of Windows or Diagnostics you are using, the information and graphics in this document might vary slightly.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK:CLICK HERE & Run a calibration and hardware test on the battery.
(By the end of this article all the issues should be resolved)
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I am an HP Employee
10-10-2020 10:22 AM
Thank you for posting back.
Let's try these steps:
- 1. Go to Start, search for Device Manager, and open this result.
- 2. Expand batteries.
- 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
- 4. Shut down the computer.
- 5. Disconnect the charger.
- 6. Remove the battery.
- 7. Hold down the power button for 1 minute.
- 8. Insert the battery only.
- 9. Attempt to turn the battery on.
If the issue persists, follow next steps.
Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
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