Sound device not installed

[sjmauris]

I updated drivers, including sound drivers, and then when I restarted today this came up

[VikramTheGreat]

Hi @sjmauris,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the image. Based on what I see, your HP OMEN 17-ck1000 laptop is showing the error: "No audio device is installed." This typically happens after a driver update, especially if the audio driver was removed, corrupted, or replaced with an incompatible version.

Steps to Fix the “No Audio Device Installed” Error

1. Reinstall the Audio Driver

• Go to the official HP support page: 🔗 OMEN 17.3 inch Gaming Laptop PC 17-ck1000 | HP® Support
• Download and install the latest: 
  • Realtek High-Definition Audio Driver
  • Intel Smart Sound Technology (SST) Audio Controller (if listed)

2. Use HP Support Assistant

• Open HP Support Assistant from the Start Menu.
• Run Check for Updates and install any audio-related updates.

3. Check Device Manager

• Press Win + X > Device Manager
• Expand Sound, video and game controllers
• If you see: 
  • Unknown Device or No device listed: Right-click and choose Scan for hardware changes
  • If still missing, go to Action > Add legacy hardware and follow prompts to reinstall manually

4. Run Windows Audio Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run the Playing Audio troubleshooter

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat