Sound gets quiet and randomly comes back on

[CarlG79]

Ive had this problem since day 1 of owning this, but it only happened a couple times until recently. Now its so bad the laptop is almost unusable if you want to hear anything. The sound will be perfectly fine, and then one speaker will fade down. It could be either speaker. Then after a few minutes it will go full volume again. I believe this is a hardware issue. I've tried rolling back the drivers, and doing everything I could find to resolve the issue but nothing seems to work. Is there anything I can do to fix this? My warranty just expired a month or so ago. I love this laptop, but this problem really ruins it for me. 😞

[Nirvana_95]

Hi @CarlG79 

Welcome to the HP Support Community. We are really sorry that you are facing fan-related issues with your OMEN Laptop - 15-En0013dx. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!