Spare part

[saintx22]

Hi, one of my coolers is having some issues I took the time to clean everything and it keeps having the same issues so my guess is that I have to replace it, the thing is that I can't find an official place to buy the part is for an HP omen 15 ek1013dx the left cooler

[ub6424]

Hello @saintx22 

Sorry to hear that you are having problems ... I would like to help you.

Is it about the <external cooling fins> or the <internal fan> ? Does your computer have overheating problems ?

[saintx22]

No It doesn't, it has a terrible rattle and some times it stops working altogether. I though it was due to dust but it isn't that's why I'm looking for a spare like I mentioned before but I can't find it in your parts section.

[ub6424]

Please do me a favor

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results

[ub6424]

Hello @saintx22 

Recommendation and solutions

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked / REPLACE !

- short circuit test ( if required )

- Components test

- General cleaning ...

If you can't do that, you should have it < serviced > by a professional notebook (chip level) repair store.

Good luck

[Prométhée · Accepted solution]

hi

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@ub6424 wrote:

Hello @saintx22 

Recommendation and solutions

(1) DIY ( Do it yourself )

Download -> Maintenance and Service Guide

Starting at Page 42 Chapter 6 Removal and replacement procedures for authorized service provider parts

See HP Partsurfer:

https://partsurfer.hp.com/partsurfer?searchtext=L98737-001&searchby=part

---

attention the document given by hp here, is incorrect...

Product Name OMEN Laptop
Model number: 15-ek0000~15-ek0999
CTO model number: 15t-ek000

Discrete graphics
NVIDIA® GeForce® RTX 2070 with up to 8 GB of dedicated GDDR6 video memory
NVIDIA GeForce RTX 2070 Super with up to 8 GB of dedicated GDDR6 video memory (G-SYNC™ supportable)
NVIDIA GeForce RTX 2060 with up to 6 GB of dedicated GDDR6 video memory
NVIDIA GeForce GTX 1660Ti with up to 6 GB of dedicated GDDR6 video memory
NVIDIA GeForce GTX 1650Ti with up to 4 GB of dedicated GDDR6 video memory
NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated GDDR6 video memory
Even if some references may correspond, it is better to look directly with the model indicated

OMEN Laptop 15-ek1013dx

NVIDIA GeForce RTX 3070

https://partsurfer.hp.com/partsurfer?searchtext=%20%20350D5UA

Q.Why can't I find the part or product that I need on HP PartSurfer? What do I do now?

A.HP PartSurfer is intended to identify products and associated parts with the highest volume of parts information requests and provide high-quality data for them, not to provide a 100% solution for all HP products and parts. Some HP products are set up on our centralized repair program, and have few user-replaceable parts. This could be the reason that the part you are looking for is not on HP PartSurfer. For further assistance with service parts information, or to determine the best repair strategy for your HP product, please refer to the resources listed on our contact page.

https://parts.hp.com/hppartsIGSO/Part_Resellers.aspx?mscssid=6BF0101D22C84475A3D53B71F935F55D&geo_co...

https://parts.hp.com/hppartsIGSO/Part_Resellers.aspx?mscssid=6BF0101D22C84475A3D53B71F935F55D&geo_co...

You can try hp partners..
or directly with the reference with a search engine

[saintx22]

Thank you i though the same when I looked at the model that's why i didn't reply, I checked the part suffer but the part is not available

[ub6424]

Hello @saintx22 so <HP> is providing wrong data, sorry

[Prométhée]

😉

Yes, this is the case for many models / series..
when you go from a series x0000 to x1000 the product pages often only have the old manual