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AtikSharma
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Starting up like restarting after gaming or heavy work.

HP Recommended
HP Pavilion Gaming 15-ec0026AX
Microsoft Windows 10 (64-bit)

Product Name:- HP Pavilion Gaming 15-ec0026AX 

Operating System:- Windows 10 Home 64bit

CPU:- Ryzen 5 3550h

GPU:- Nvidia Geforce GTX 1050(3GB)

Bios :- latest updated 

Purchased on:- Jan 2020

 

I am facing an issue which irritates me most of the time.

Whenever i am playing any game for 30mins or more , then i shut-down the laptop normally.

 

But then, after sometime when i start my laptop it doesn't boot normally it boots like it is restarting ( just like when we restart any system and it boots with longer time than usual) but it boots successfully no issue of not booting in windows. It just that it boots like its restarting after heavy work,gaming.

I am facing this restart like boot issue everytime when i play game or do a heavy task for long duration.

 

For solving this i contacted HP Support on whatsapp , applied their provided solutions

But it doesn't work .

 

I have done the Full windows recovery using the HP cloud Recovery Tool .But it doesn't work either.

 

If someone has same issue and resolved in some way , plz help me.

7 REPLIES 7
KrazyToad
HP Support Agent
HP Support Agent
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@AtikSharma

 

Welcome to HP Community

 

I have gone through your Post and would like to help
 

After the System Recovery have you updated all the drivers?

 

Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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AtikSharma
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thanks for your reply but i am making this post after updating all the drivers using HP Support Assistant , Windows Update(its up to date) and i have also run the HP Diagnostics Tool (UEFI ) to check for hardware issues , but there no hardware failure, all tests are passed.


i am attaching the Screenshot for reference.no update is availableno update is availableno update is availableno update is available

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KrazyToad
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@AtikSharma

 

Since all the Tests pass and the issue persists, I suggest you perform a Reset and check if that works

 

Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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AtikSharma
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I have already attempted the recovery by using the HP Cloud Recovery tool . But the issue still persist.

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KrazyToad
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@AtikSharma

 

If the issue persists after the System Recovery I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you

KrazyToad
I Am An HP Employee

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AtikSharma
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Hey, i would like to tell you that yesterday i have played a game for about an hour and i have experienced the same issue.

But in the morning i have checked the "Event Viewer" in control panel and i have found two errors which i think are reported when the startup issue was occurred. I am adding the information i got from event viewer it might help.


>WARNING:- Windows failed fast startup with error status 0xC00000D4.

Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 21-04-2020 07:44:55
Event ID: 29
Task Category: None
Level: Error
Keywords: (8796093022208)
User: SYSTEM
Computer: ATIK-LAPTOP
Description:
Windows failed fast startup with error status 0xC00000D4.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Boot" Guid="{15ca44ff-4d7a-4baa-bba5-0998955e531e}" />
<EventID>29</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000080000000000</Keywords>
<TimeCreated SystemTime="2020-04-21T02:14:55.886322000Z" />
<EventRecordID>8329</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ATIK-LAPTOP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="FailureStatus">3221225684</Data>
<Data Name="FailureMsg">A fatal error occurred processing the restoration data.
</Data>
</EventData>
</Event>

 

 

>CRITICAL:- The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 21-04-2020 08:18:01
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: ATIK-LAPTOP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-04-21T02:48:01.291674400Z" />
<EventRecordID>8547</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ATIK-LAPTOP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">6</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">3221225684</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">5</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

 

 

Now please tell me that is this a hardware issue or  a software issue.

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KrazyToad
HP Support Agent
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@AtikSharma

 

Since you had already performed the System Recovery, I suggest you run an extensive System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Thank you

KrazyToad
I Am An HP Employee

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