Startup freeze issue

[VictorMihai12]

Hello there. I am really sorry for bringing this issue once again here since I couldn’t fix it since last time. Basically my issue is that sometimes when I turn on my laptop, for some reason the screen freezes by showing the Omen logo and that’s it, nothing else happens after. Usually, after the Omen logo shows up it is supposed to load the windows. Quick reminder, this issue is not happening all the time. It works fine a few days or turning the laptop on a few times then this thing happens 1 time and I usually press the power button so I can turn it off. I will attach a picture to show you how it looks like. Here is a link to see the picture: https://imgur.com/z4b9vE1.png

If no one can help me fix this, then what should I do? Contact HP and return the laptop since I still have warranty for it?

[asmita6658]

Hi @VictorMihai12

Welcome to the HP Support Community. I'd be happy to assist you with the freezing issue. 

Let's try these steps to update the computer - 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Download and installing the BIOS and Chipset driver from this link. 

If the issue still persists, try testing the hardware - 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!