Strange graphics issue with Omen i27 monitor

[Kris211]

Hi, I've just started to have a problem with my monitor. It only seems to be an issue with moving graphics eg in games but also just scrolling web pages.

It's quite difficult to describe, some of the pixels seen to become over saturated and a halo or ghost image appear at the edges. It's only there whilst the image is moving and returns to normal after you stop scrolling for example.

I usually run the monitor in gaming mode so I tried switching to another mode and everything seemed fine again for a while. Then the issued started again but was ok for a while after switching to yet another mode eg movie. I have now worked through all the modes and it does it on all of them.

I have, of course updated all the drivers and windows software etc.

I noticed someone else posted about this problem 2y ago but I'm not sure what the resolution was.

Has anyone else had this problem or know a solution?

Thanks,

Kris

[Nirvana_95]

Hi @Kris211

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing display-related issues on your monitor. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you perform the troubleshooting steps shared in the link below and let me know the outcome of it: https://support.hp.com/in-en/product/omen-by-hp-27-display/16129890/model/32482092/document/bph05236 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Kris211]

Hi, thanks for the reply.

I'm afraid the issue I'm having isn't any of those in the link you sent so, unfortunately, hasn't helped.

[Nirvana_95]

Thanks for your response.

I would suggest you please follow the steps from 'General troubleshooting tips for display quality issues' in the same link and let me know the outcome.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.