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07-24-2022 06:52 PM
Hello! Since i purchased my pavilion gaming laptop 15-dk0xxx last october, ive been having a strange issue with my charging cable.
Whenever the computer begins to run anything intensive whilst plugged in, the ingame fps drops to an unplayable level of 1-5fps from 100-200fps And the cpu drops to 0.79mhz and refuses to go higher.
this also occurs if i unplug the laptop whilst playing ANY game and plug it back in, the same fps drop occurs as well as the cpu clock speed drop.
while i am getting a replacement cord very soon to potentially fix the issue. i just wanted to reach out and see what yall think could be the issue.
i have been using throttlestop to mitigate the cpu issues which has worked flawlessly but the fps drops remain an issue.
07-26-2022 06:56 AM
Sorry to hear that you are having problems ... and I would like to help you.
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors)
|F.55 Rev.A||23.4 MB||Jun 5, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
Intel Chipset Installation Utility and Driver
|10.1.18460.8229 Rev.A||0.5 MB||Dec 16, 2020||Download|
Intel Dynamic Tuning Driver
|8.7.10401.16510 Rev.A||6.5 MB||Dec 16, 2020||Download|
Intel Management Engine Interface (MEI) Driver
|222.214.171.1243 Rev.S||17.1 MB||Sep 6, 2021||Download|
Intel Serial IO Driver
|30.100.2020.7 Rev.A||1.2 MB||Nov 27, 2020||Download|
Intel Software Guard Extensions Device (SGX) Driver
|126.96.36.199 Rev.A||9.2 MB||Nov 27, 2020||Download|
Intel Rapid Storage Technology Driver
|188.8.131.520 Rev.A||21.8 MB||Nov 12, 2021||Download|
NVIDIA High-Definition (HD) Graphics Driver
|184.108.40.20641 Rev.A||727.7 MB||Nov 27, 2020||Download|
OMEN Gaming Hub SDK Package
|1.0.57 Rev.A||48.3 MB||May 4, 2022||Download|
(6) Reboot and test again ...
(7) Please report your results
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