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‎07-24-2022 06:52 PM

HP Recommended
Product: HP Pavillion Gaming Laptop 15-dk0xxx
Operating System: Microsoft Windows 10 (32-bit)

Hello! Since i purchased my pavilion gaming laptop 15-dk0xxx last october, ive been having a strange issue with my charging cable.
Whenever the computer begins to run anything intensive whilst plugged in, the ingame fps drops to an unplayable level of 1-5fps from 100-200fps And the cpu drops to 0.79mhz and refuses to go higher.
this also occurs if i unplug the laptop whilst playing ANY game and plug it back in, the same fps drop occurs as well as the cpu clock speed drop.
while i am getting a replacement cord very soon to potentially fix the issue. i just wanted to reach out and see what yall think could be the issue.

i have been using throttlestop to mitigate the cpu issues which has worked flawlessly but the fps drops remain an issue.

Category:
1 REPLY 1

‎07-26-2022 06:56 AM

HP Recommended

Hello @OfficialBean 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.55 Rev.A23.4 MBJun 5, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A0.5 MBDec 16, 2020Download

Intel Dynamic Tuning Driver

8.7.10401.16510 Rev.A6.5 MBDec 16, 2020Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.S17.1 MBSep 6, 2021Download

Intel Serial IO Driver

30.100.2020.7 Rev.A1.2 MBNov 27, 2020Download

Intel Software Guard Extensions Device (SGX) Driver

2.8.100.2 Rev.A9.2 MBNov 27, 2020Download

Intel Rapid Storage Technology Driver

17.11.0.1000 Rev.A21.8 MBNov 12, 2021Download

 

(4) Reboot

(5) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.A727.7 MBNov 27, 2020Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(6) Reboot and test again ... 

(7) Please report your results

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