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- HP Community
- Gaming
- Gaming Notebooks
- Strange issue with Pavilion Gaming 15-dk0xxx

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07-24-2022 06:52 PM
Hello! Since i purchased my pavilion gaming laptop 15-dk0xxx last october, ive been having a strange issue with my charging cable.
Whenever the computer begins to run anything intensive whilst plugged in, the ingame fps drops to an unplayable level of 1-5fps from 100-200fps And the cpu drops to 0.79mhz and refuses to go higher.
this also occurs if i unplug the laptop whilst playing ANY game and plug it back in, the same fps drop occurs as well as the cpu clock speed drop.
while i am getting a replacement cord very soon to potentially fix the issue. i just wanted to reach out and see what yall think could be the issue.
i have been using throttlestop to mitigate the cpu issues which has worked flawlessly but the fps drops remain an issue.
07-26-2022 06:56 AM
Hello @OfficialBean
Sorry to hear that you are having problems ... and I would like to help you.
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.55 Rev.A | 23.4 MB | Jun 5, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Install/Update
Intel Chipset Installation Utility and Driver | 10.1.18460.8229 Rev.A | 0.5 MB | Dec 16, 2020 | Download |
Intel Dynamic Tuning Driver | 8.7.10401.16510 Rev.A | 6.5 MB | Dec 16, 2020 | Download |
Intel Management Engine Interface (MEI) Driver | 2108.100.0.1053 Rev.S | 17.1 MB | Sep 6, 2021 | Download |
Intel Serial IO Driver | 30.100.2020.7 Rev.A | 1.2 MB | Nov 27, 2020 | Download |
Intel Software Guard Extensions Device (SGX) Driver | 2.8.100.2 Rev.A | 9.2 MB | Nov 27, 2020 | Download |
Intel Rapid Storage Technology Driver | 17.11.0.1000 Rev.A | 21.8 MB | Nov 12, 2021 | Download |
(4) Reboot
(5) Install/Update
NVIDIA High-Definition (HD) Graphics Driver | 27.21.14.5241 Rev.A | 727.7 MB | Nov 27, 2020 | Download |
OMEN Gaming Hub SDK Package | 1.0.57 Rev.A | 48.3 MB | May 4, 2022 | Download |
(6) Reboot and test again ...
(7) Please report your results