Sudden Black Screen while gaming

[artur2002silva]

Hi,

I have a HP Gaming Pavilion - 15-cx0056wm, and I am constantly getting a black screen while gaming or as soon as I launch a game and I have to restart the laptop so I can see things on my screen again. Usually the screen goes totally black, but sometimes it also blinks and goes back but with different colors... It has been really annoying, please help! Thank you.

After BlinkingBefore Blinking

[Riddle_Decipher]

@artur2002silva Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

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