I have a HP Gaming Pavilion - 15-cx0056wm, and I am constantly getting a black screen while gaming or as soon as I launch a game and I have to restart the laptop so I can see things on my screen again. Usually the screen goes totally black, but sometimes it also blinks and goes back but with different colors... It has been really annoying, please help! Thank you.
@artur2002silva Here's what you need to do, to identify the issue and resolve it accordingly:
If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
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