Sudden ShutDown

[Subhoneel]

I'm using currently

[A_Gayathri]

Hi @Subhoneel,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a sudden shutdown issue on your Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV) could be due to several reasons, such as overheating, hardware failures, or software conflicts.

 Here are some steps you can take to troubleshoot and resolve the issue:

1. Check for Overheating

• Clean Air Vents: Ensure the laptop's air vents are not blocked or clogged with dust. Use compressed air to clean them if necessary.
• Cooling Pad: Consider using a cooling pad to help maintain optimal temperatures while gaming or performing intensive tasks.
• Monitor Temperature: Use software like HWMonitor or Core Temp to check CPU and GPU temperatures. High temperatures may indicate a cooling issue.

2. Update Drivers and BIOS

• Graphics Drivers: Ensure your graphics drivers are up to date. You can download the latest drivers from the HP website or the GPU manufacturer (NVIDIA or AMD).
• BIOS Update: Check if there is a BIOS update available on the HP support website for your laptop model. A BIOS update can resolve compatibility issues and improve system stability.

3. Check for Software Conflicts

• Windows Updates: Ensure Windows is up to date by going to Settings > Update & Security > Windows Update.
• Event Viewer: Check the Windows Event Viewer for any error messages or warnings around the time of the shutdown. This can provide clues about what might be causing the issue.
• Startup Programs: Disable unnecessary startup programs that might be consuming resources or causing conflicts.

4. Run Diagnostics

• HP Diagnostics: Use the HP Hardware Diagnostics tool to check for hardware issues. You can access this by restarting your laptop and pressing the F2 key during startup.
• Memory Test: Run a memory test to check if there are any issues with your RAM.

5. Check Power Settings

• Power Plan: Make sure you are using the "High Performance" power plan while gaming or running intensive applications. Go to Settings > System > Power & sleep > Additional power settings to change the power plan.
• Battery and Power Adapter: Ensure the power adapter is functioning correctly and the battery is not faulty.

6. Check for Malware

• Full System Scan: Run a full system scan using Windows Defender or any other trusted antivirus software to rule out malware as the cause of the shutdowns.

7. Reset or Reinstall Windows

• Reset PC: If the issue persists, you might consider resetting your PC to its default state. Go to Settings > Update & Security > Recovery and select "Reset this PC."
• Clean Installation: As a last resort, perform a clean installation of Windows. Be sure to back up all important data before proceeding.

Refer to this document:  Victus by HP 15.6 inch Gaming Laptop 15-fb1000 User manual

HP PCs - The computer restarts unexpectedly (Windows 10) Similar to window 11

I hope this helps. 

Take care and have a good day.

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